Chatterbox Marketing, LLC
Chatterbox Wine Marketing, provides luxury wine brands DTC outbound sales and customer service.
AboutChatterbox Wine Marketing, founded in 2009 in Napa, CA, supports luxury wine brands with outbound sales, inbound customer service and the extended customer experience with your brand. We become an extension of your brand, share your message and engage your DTC customer and wine club members.
We help brands scale by partnering with those that have expertise in winemaking and world class guest experiences. We compliment those organizations by providing our brand of direct to consumer sales, service and extension of the customer experience.
Our style reflects how we run our business, we put people first. Our team members understand how to manage the customer experience and want to excel at emphasizing the need for high touch, luxury experiences extended once they leave your tasting room.
'Salespeople that feel like they work for you.'
We hire and train personable, authentic people that want to join an organization that supports businesses they love. They are a mix of service and sales with the goal of providing a stellar customer experience.
'Unrivaled customer service agents.'
Our CS desk is staffed with team members that thrive in helping customers with their challenges. Member retention relates to service more than 90% of the time. Chatterbox provides wineries the opportunity to have dedicated support staff available to handle your customers needs in real time.